Apple iPhone 13 (128GB) - Midnight
Regular price £439.00 Sale price £379.00 Save £60.00
Name: Wayne Stringer, owner Phones From Home Address: 6 Half Penny Court, Boston
Phone Number: 07882 164 602
E-mail: sales@phonesfromhome.co.uk
What type of information we have
We currently collect and process the following information:
-
Personal identifiers, contacts and characteristics (for example, name and contact
details)
-
Details of the product(s) you have purchased
How we get the information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
-
For management of your statutory rights including maintaining details as to the condition of the purchase made should it be disputed in the future
-
For direct and indirect marketing purposes
-
For crime prevention and detection
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting sales@phonesfromhome.co.uk
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to deliver our service to you. (f) We have a legitimate interest.What we do with the information we have
We use the information that you have given us in order to process for all the reasons listed above.
We may share this information with specific businesses directly related to the transaction, for example if repairs are necessary after purchase, details of the
Date: 01/12/2020
handset owners name and contact telephone number may be shared to complete works on the device.
How we store your information
Your information is securely stored on our business hard drive or within the inbox of the website www.phonesfromhome.co.uk or other social media/contact tools.
We keep your name, purchase and contact details for 6 years in line with Consumer Contract Regulations. We will then dispose your information by securely deleting it from the records. The date of the last transaction will count as the first day of maintaining that personal data.
Purchases of second hand equipment by Phones From Home
Should your device be purchased by Phones From Home, it is expected that the seller would complete a factory reset before completing the transaction with the business. All handsets are checked comprehensively to be cleared of personal details within reason prior to being resold.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at sales@phonesfromhome.co.uk if you wish to make a request.
Date: 01/12/2020
How to complain
Phones From Home has a complaints policy and a Terms of Service in place available upon request in a PDF.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Date: 01/12/2020
WARRANTY RETURNS
We have a minimum 12 months warranty and faulty item return policy, which means you have a minimum of 12 months after receiving your item to request a return if your item becomes faulty due to a manufacturing fault. See individual item’s description for exact warranty time as some devices have 12 months to 24 months warranty.
To be eligible to claim on your warranty, your item must be in the same condition that you received it, in its original packaging (if provided). You’ll also need the receipt or proof of purchase.
To start a warranty return, you can contact us at sales@phonesfromhome.co.uk. If your request is accepted, we’ll send you instructions on how and where to send your warranty return to.
Items sent back to us without first requesting a warranty return will not be accepted.
Print warranty return label: https://tinyurl.com/phonesfromhomereturnslabel Please ensure your warranty return has been authorised by Phones From Home before sending.
We recommend you send the item tracked mail using Royal Mail with relevant compensation up to the value of the device you are posting.
You can always contact us for any warranty questions at sales@phonesfromhome.co.uk.
What Happens Next?
Unfortunately, we cannot accept returns if a product has been damaged by yourselves or a change of mind. We pride ourselves in keeping our customers happy so if an item is returned under warranty we will try and fix the problem before issuing a refund. This will work as follows:
- Repair the fault
- If a repair cannot be carried out, a like for like replacement will be issued
- Under exceptional circumstances, if none of the above can be completed then a full refund or exchange will be given
We will notify you once we’ve received and inspected your warranty return and let you know if the warranty return is approved or not. You will be automatically be refunded on your original payment method if the 2 steps above cannot be completed. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Lifetime Blacklist Warranty
We are confident our phones will never blacklist and as a result we now offer a lifetime warranty against devices becoming blacklisted.
What is a blacklisted phone?
A blacklisted phone is reported lost or stolen by the prior owner or blacklisted by the carrier eg O2 for outstanding balance or unpaid contract.
Once we’ve received and investigated we will let you know if your claim against our Lifetime Blacklist Warranty has been successful and a refund shall be given. Please refer to the Refunds section above.
Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@phonesfromhome.co.uk
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@phonesfromhome.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or item bought with a discount code.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@phonesfromhome.co.uk.
