Apple iPhone 13 (128GB) - Midnight
Regular price £439.00 Sale price £329.00 Save £110.00
Privacy Policy
Business Name: Phones From Home
Owner: Wayne Stringer
Address: 2 Ashton Hall Drive, Boston, PE21 7TG
Phone Number: 07882 164 602
Email: sales@phonesfromhome.co.uk
Effective Date: 01/12/2024
1. The Information We Collect
We currently collect and process the following types of information:
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Personal identifiers, contacts, and characteristics (e.g., name and contact details).
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Details of the product(s) you have purchased.
2. How We Obtain and Use Your Information
Most of the personal information we process is provided directly by you for the following purposes:
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Managing your statutory rights, including maintaining details of the condition of your purchase for potential future disputes.
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Direct and indirect marketing.
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Crime prevention and detection.
Lawful Bases for Processing
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing your information are:
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(a) Consent – You can withdraw consent at any time by contacting sales@phonesfromhome.co.uk.
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(b) Contractual Obligation – To fulfill our obligations under a contract.
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(c) Legal Obligation – To comply with legal requirements.
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(d) Vital Interests – To protect your or another person’s vital interests.
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(e) Service Delivery – To deliver our services to you.
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(f) Legitimate Interests – To pursue our legitimate business interests.
3. How We Use Your Information
We use your information to:
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Fulfill the purposes stated above.
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Share details with specific businesses related to your transaction, such as repair services. For instance, if repairs are needed, the handset owner's name and contact details may be shared to facilitate the repair.
4. How We Store Your Information
Your information is securely stored on our business hard drive, the inbox of our website (www.phonesfromhome.co.uk), or other contact tools such as social media.
We retain your name, purchase details, and contact information for six years in compliance with Consumer Contract Regulations. After this period, your data will be securely deleted. The retention period begins from the date of your last transaction.
5. Purchases of Second-Hand Equipment
If you sell a device to Phones From Home, you are expected to complete a factory reset before the transaction. We will comprehensively check devices to ensure personal details are cleared, within reasonable limits, before reselling.
6. Your Data Protection Rights
Under data protection law, you have the following rights:
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Right of Access – Request copies of your personal information.
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Right to Rectification – Request corrections or completion of inaccurate or incomplete information.
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Right to Erasure – Request deletion of your personal information in certain circumstances.
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Right to Restrict Processing – Request restricted processing in specific situations.
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Right to Object – Object to processing in certain circumstances.
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Right to Data Portability – Request transfer of your data to another organization or to yourself in certain circumstances.
You do not need to pay any fee to exercise your rights. We will respond to your request within one month. To make a request, contact us at sales@phonesfromhome.co.uk.
7. How to Complain
If you have concerns about our use of your data, you can:
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Request our complaints policy or Terms of Service in PDF format.
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Contact the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk
Contact Us
For any questions or concerns about this policy or your data, please contact us at:
Email: sales@phonesfromhome.co.uk
Phone: 07882 164 602
Address: 2 Ashton Hall Drive, Boston, PE21 7TG
WARRANTY RETURNS
We have a minimum 12 months warranty and faulty item return policy, which means you have a minimum of 12 months after receiving your item to request a return if your item becomes faulty due to a manufacturing fault. See individual item’s description for exact warranty time as some devices have 12 months to 24 months warranty.
To be eligible to claim on your warranty, your item must be in the same condition that you received it, in its original packaging (if provided). You’ll also need the receipt or proof of purchase.
To start a warranty return, you can contact us at sales@phonesfromhome.co.uk. If your request is accepted, we’ll send you instructions on how and where to send your warranty return to.
Items sent back to us without first requesting a warranty return will not be accepted.
Print warranty return label: https://tinyurl.com/phonesfromhomereturnslabel Please ensure your warranty return has been authorised by Phones From Home before sending.
We recommend you send the item tracked mail using Royal Mail with relevant compensation up to the value of the device you are posting.
You can always contact us for any warranty questions at sales@phonesfromhome.co.uk.
What Happens Next?
Unfortunately, we cannot accept returns if a product has been damaged by yourselves or a change of mind. We pride ourselves in keeping our customers happy so if an item is returned under warranty we will try and fix the problem before issuing a refund. This will work as follows:
- Repair the fault
- If a repair cannot be carried out, a like for like replacement will be issued
- Under exceptional circumstances, if none of the above can be completed then a full refund or exchange will be given
We will notify you once we’ve received and inspected your warranty return and let you know if the warranty return is approved or not. You will be automatically be refunded on your original payment method if the 2 steps above cannot be completed. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Lifetime Blacklist Warranty
We are confident our phones will never blacklist and as a result we now offer a lifetime warranty against devices becoming blacklisted.
What is a blacklisted phone?
A blacklisted phone is reported lost or stolen by the prior owner or blacklisted by the carrier eg O2 for outstanding balance or unpaid contract.
Once we’ve received and investigated we will let you know if your claim against our Lifetime Blacklist Warranty has been successful and a refund shall be given. Please refer to the Refunds section above.
Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@phonesfromhome.co.uk
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@phonesfromhome.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or item bought with a discount code.
UK 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@phonesfromhome.co.uk.
